BT hiring "Trainee Associate" for freshers B.Com/B.Sc/BBA/BBM/BBS graduates, Gurgaon - December 2014

JOB POSTED DATE:24 December 2014

COMPANY NAME:  BT

COMPANY PROFILE:   

                           BT Group is a leading FTSE Company with a profitable turnover of more than £20 billion. We’re the world’s most established communications company, employing around 100,000 people in 170 countries around the world. Our principal activities include: Networked IT services globally ,Broadband and internet products and services , Local, national and international telecommunications services , Converged fixed/mobile products and services .We’re known globally as a major technology player – pioneering the digital advances that are shaping and driving the information age. Helping people create, collaborate and communicate better than ever before. 

COMPANY WEBSITE: www.bt.com

FIELD OF WORKING:  IT/Software Industry

JOB ROLE/POSITION: Trainee Associate

JOB ID: 18692

SALARY OFFERED : Best in Industry

JOB LOCATION: Gurgaon

LAST DATE:  16 January 2015

REQUIRED QUALIFICATION: B.Com/B.Sc/BBA/BBM/BBS

EXPERIENCE REQUIRED: Freshers/Experienced

CANDIDATE PROFILE: 

• Candidates should possess B .Com (Any Specialization)/B.A. (Any Specialization)/B.Sc (Any Specialization)/BBA / BBM / BBS (Any Specialization)-Only Fresh Graduate of 2014 pass out
• Excellent English verbal and written language skills 
• Good questioning and listening skills 
• Good empathy and customer ownership skills 
• Good cross-cultural awareness to be able to effectively communicate with UK customers 
• Good objection handling/diffusing/complaint handling skills 
• Good customer interaction skills with the ability to recognise the customers’ needs 
• Good self-management (Attendance/Break Management/Adherence/AHT/Wrap) 
• PC literate with good system navigation skills 
• Good Data input skills 
• Problem solving 
• Good MS Office (Excel, Word, Outlook) skills 

JOB DESCRIPTION:

• To process and ‘fix’ orders accurately within agreed timescales and in line with agreed process and procedures. 
• To ensure prompt and accurate order placement for BT products, such as PSTN, broadband and Vision. 
• To achieve order closure and operational targets as defined by the Offline reporting suite. 
• To maintain queue levels to agreed SLA targets levels 
• To achieve and maintain a good knowledge/capability of BT systems including Oneview, KM Systems and Order Tracker 
• When dealing with customers aspire to deliver an excellent customer experience on all outbound calls 
• To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across EarlyLife 
• To complete/participate in ad-hoc projects to drive efficiencies and improvements in Offline. 
• To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team. 
• Share best practice within the team and across the Consumer Sales & Service community 
• Adhere to relevant shift patterns 
• Take responsibility for personal development and drive own performance

APPLY MODE: Online

HOW TO APPLY:

                       Interested and eligible candidates apply this position in online as soon as possible(before the link expires).

TO APPLY: Click here