IBM hiring freshers "Technical Support Representative" for B.E/B.Tech/Any degree-August 2015

IBM hiring freshers "Technical Support Representative" for B.E/B.Tech/Any degree-August 2015

POSTED DATE: 18 August 2015

COMPANY NAME: IBM    

COMPANY PROFILE: 

                                    IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. GTS (Global Technology Services) /ITS (Integrated Technology Services) delivers infrastructure managed services. It delivers these services remotely or on-site.  

COMPANY WEBSITE: www.ibm.com

FIELD OF WORKING: IT/Support

JOB ROLE: Technical Support Representative

SALARY OFFERED: Best in Industry

JOB LOCATION: Gurgaon

REQUIRED QUALIFICATION: B.E/B.Tech/Any Degree

EXPERIENCE REQUIRED: Freshers  

CANDIDATE PROFILE:

• Candidates should possess B.E/ B.Tech/Any Degree from any recognized university
• 0 to 1 year of relevant work experience.
• Should have proven knowledge of Computer systems and functions. e.g. Laptop, Desktop & Printers. 
• Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc 
• Should have proven knowledge of operating systems like Windows XP, d) Windows 7 and Windows.
• Proven communication Skills to be able to effectively communicate with customers over Phone / email 
• Knowledge on Mail clients like Lotus and MS Outlook
• Shift: Rotational. Willingness to work for night shifts.

JOB DESCRIPTION:

• You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document
• Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU
• Assist in End to End Problem, Change and Incident Management

APPLY MODE: Online

HOW TO APPLY:

               Interested and eligible candidates apply this position by following link as soon as possible

To Apply: Click here

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