JOB POSTED DATE: 6 March 2015
COMPANY NAME: Citi
COMPANY PROFILE:
Citi is today´s pre-eminent financial services company and was built to create a highly diversified financial services company that could act as one to deliver solutions to clients throughout the world.With the most diverse array of products and the greatest distribution capacity of any financial firm in the world, our employees manage 200 million customer accounts across six continents in more than 100 countries.
FIELD OF WORKING: IT/Software Industry
JOB ROLE/POSITION: Applications Support Intermediate Analyst
JOB ID: 15014146
SALARY OFFERED: Best in Industry
JOB LOCATION: Bangalore
REQUIRED QUALIFICATION:B.E/B.Tech/M.E/M.Tech/Others
EXPERIENCE REQUIRED: 1-5 Years
CANDIDATE PROFILE:
- Candidates should possess B.E/B.Tech/M.E/M.Tech from a recognized university
- 1-5 years of experience in a support environment
- Understanding of problem management methodologies
- Knowledge/experience of problem management tools
- Experience using call/ticketing software Linux
- Ability to communicate well at all levels
- Strong organizational skills
- Self-motivating
- Ability to work in a team environment
- Ability to learn new skills quickly with little supervision
- Microsoft - strong knowledge of Microsoft based operating systems
- Experience using/troubleshooting MS Office with emphasis on Word, Excel and PowerPoint
- Basic understanding of hardware setup and configuration
JOB DESCRIPTION:
HOW TO APPLY:
Interested and eligible candidates can apply this position in online before link expire.
- Work closely with second level support, development teams and the CIRA business to determine strategy and priorities and to ensure team is meeting the business' requirements; ensure the team delivers on these priorities and communicated progress effectively to all stakeholders
- Provide 1st line technical support, answer queries via phone, e-mail and in person
- This group provides the detailed knowledge of the applications, for example, they should be able to use the application user interface as an expert user would, but would not typically be expected to read and understand the application code
- There is a duty on this team to take ownership of user problems and be proactive when dealing with user issues
- Perform appropriate problem solving tasks before passing to another team with previously agreed upon format, logs, etc.
- When dealing with major issues, the group would be expected to make key business decision recommendations based on their knowledge of the systems and the business
- Follow through to ensure each problem is resolved according to SLA
- Effectively communicate issues and status updates with business users, second level support and development teams
- Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team
- Liaise with users, business sponsors and other AD groups
HOW TO APPLY:
Interested and eligible candidates can apply this position in online before link expire.
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